Privacy Policy

Last updated: April 13, 2026

1. Information We Collect

We collect the following types of information when you use PickShift:

Personal Information: Name, email address, phone number, location (city/province/state), and profile photo.

Professional Information: Certifications, licenses, qualifications, work experience, occupation, and availability preferences.

Employer Information: Organization name, business location, business contact details, and shift posting details.

Usage Information: Pages visited, features used, actions taken on the platform, device type, browser type, operating system, and IP address.

Payment Information: Payment information is processed by our payment provider, Stripe. PickShift does not directly store credit card numbers or bank account details. Stripe's privacy policy governs the handling of payment data.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Match professionals with relevant shift opportunities
  • Verify professional certifications and credentials
  • Send transactional communications (shift confirmations, application updates, account notifications)
  • Process platform fees and payments
  • Improve the platform, analyze usage patterns, and develop new features
  • Comply with legal obligations and enforce our Terms of Service
  • Respond to support requests and contact form submissions

3. How We Share Information

We share your information in the following circumstances:

Between Users: When a professional applies for a shift, their profile information (name, certifications, experience) is visible to the employer. When an employer posts a shift, their organization details are visible to professionals.

Service Providers: We use trusted third-party services to operate the platform:

Legal Requirements: We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of PickShift, our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your information:

  • All data transmitted to and from PickShift is encrypted using HTTPS/TLS
  • Files (such as certification documents) are stored securely using Cloudflare R2 with time-limited presigned URLs
  • User authentication is managed by Auth0 with secure token-based access controls
  • Access to production systems and data is restricted to authorized personnel

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access — Request a copy of the personal information we hold about you
  • Correction — Request correction of inaccurate or incomplete information
  • Deletion — Request deletion of your personal information, subject to legal retention requirements
  • Data Portability — Request a copy of your data in a portable format
  • Opt-Out — Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at support@pickshift.co. We will respond to your request within 30 days.

6. Cookies and Tracking

PickShift uses cookies and similar technologies for the following purposes:

Essential Cookies: Required for authentication, session management, and platform functionality. These cannot be disabled.

Analytics: We may use analytics tools to understand how users interact with the platform and to improve our services. If analytics tools are used, they will be disclosed here.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

7. Data Retention

  • Active Accounts: Your information is retained as long as your account remains active and as needed to provide our services.
  • Deleted Accounts: When you request account deletion, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our terms).
  • Legal Holds: We may retain information beyond our standard retention period if required by law or legal proceedings.

8. Children's Privacy

PickShift is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

9. Third-Party Services

PickShift integrates with third-party services that have their own privacy policies. We encourage you to review their policies:

PickShift is not responsible for the privacy practices of third-party services.

10. International Data

PickShift is operated from Canada. If you access the platform from outside Canada, your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers operate. By using PickShift, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Notify registered users via email
  • Display a notice on the platform

Your continued use of PickShift after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@pickshift.co
Or use our contact form.